Frequently Asked Questions

Your result can help provide an initial picture of your symptoms. If it suggests that further evaluation may be helpful, you can proceed to book a professional consultation.

No. The free assessment is an initial screening tool designed to help you better understand certain symptoms. It is not a definitive medical diagnosis.

Yes, in accordance with the clinic’s cancellation policy. Terms may vary depending on the type of session or package, so please review the cancellation policy before confirming your booking.

You may request to reschedule your session in accordance with the clinic’s policy and subject to appointment availability. We recommend submitting your request as early as possible before your scheduled session.

The information you provide is used as needed to manage your request, contact you, arrange your appointment, and provide care related to the service you requested.

Session content is handled with professional confidentiality, within the applicable legal and professional requirements.

Yes. Your personal and health information is handled confidentially and respectfully, in accordance with the clinic’s procedures and privacy policy.

Google Meet can be used through a web browser or the app, depending on the device you are using.

The session link is sent after your appointment is confirmed, and it will also appear in your account under the session details.

Online sessions are held via Google Meet at the scheduled time. We recommend joining from a quiet, private place with a stable internet connection.

The clinic will review your payment details. Once they are verified and the remaining booking requirements are completed, your appointment will be confirmed and you will be notified of the details.

After completing the payment, you can upload a clear image of the payment receipt directly through the booking system.

After selecting your appointment and entering your booking details, payment instructions will appear in the system. At present, payments are made via ZainCash according to the details shown during the booking process.

Your appointment is confirmed after your request has been reviewed and all booking requirements have been completed. For paid sessions, this includes verification of your booking details and payment receipt.

You can submit a free consultation request through the booking system. After you provide the required information, the request will be reviewed. If approved, a suitable appointment will be scheduled and added to your account.

You can book a paid session directly through the website’s booking system. Choose the session type, select an available appointment, complete your details, and then follow the payment steps to submit your booking request.

Session length varies depending on the type of session and service booked. The duration will be clearly displayed in the booking system before you confirm your appointment.

The first session typically begins by exploring the symptoms and challenges you are experiencing and reviewing relevant information about your situation. An initial assessment and appropriate next steps for treatment are then discussed with you.

An online session is held remotely via Google Meet, while an in-person session takes place at the clinic. You can choose the option that best suits you during the booking process, subject to appointment availability.